Privacy policy

PRIVACY POLICY Last updated: May 2026

Sterling Chronos ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit sterlingchronos.com or make a purchase from us.

Information We Collect

We collect contact information (name, email, phone, shipping and billing address), payment information (processed securely by our payment processors — we do not store full card numbers), order information (items purchased, history, delivery preferences), and technical information (IP address, browser type, device data, pages visited), collected automatically through cookies and analytics tools.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your order and support requests, send marketing communications when you have opted in, improve our website and products, prevent fraud, and comply with legal obligations.

Who We Share Your Information With

We share your information only with trusted third parties necessary for our operations: payment processors (e.g., Stripe, PayPal) for secure transactions; shipping carriers for delivery; Shopify, which hosts our store; analytics providers (e.g., Google Analytics, Meta) to understand site usage; and legal authorities when required by law. We do not sell your personal data.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function correctly.

Your Rights

Depending on your location, you have specific data rights:

● EU & UK customers (GDPR / UK GDPR): right to access, correct, delete, restrict, or object to processing of your personal data, and the right to data portability.

● California residents (CCPA): right to know what data we collect, request deletion, and opt out of the sale of personal information.

You may withdraw consent for marketing communications at any time through the unsubscribe link in our emails. To exercise any of these rights, contact us at support@sterlingchronos.com.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your data may be processed in countries outside your country of residence. When we transfer data internationally, we implement appropriate safeguards in line with applicable data protection laws.

Children's Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes.

Contact Us

For any privacy-related questions or requests, contact us at support@sterlingchronos.com.